COVID-19

In-Person Appointments

We are excited to announce that in-person appointments have resumed. However, there will still be some restrictions as we gradually re-open:

  • Masks will still be required at all times while in our facility.

  • Up to 3 people will be allowed in our waiting area at a time.

  • If our waiting area is full, please call us from outside. We'll inform you as soon as room is available.

Thank you so much for your patience as we begin to return to normal operations. We will still be offering curbside appointments for those interested.

Curbside Appointments

During a curbside appointment, you wait outside while we see your pet in our clinic. Please note: This is not a drop-off appointment. Please stay for the duration of your pet's appointment.

When you arrive for your appointment, please call us at (608)222-9342 to check-in. We will come out to get your pet as soon as we are ready to see them. If your pet is being seen by Dr. Miller for an exam, she will call you to discuss her exam findings and any concerns or questions you have during your pet's appointment. At the end of your pet's appointment, we will call you again to discuss payment. We are accepting cards over the phone or checks which we will collect when we bring your pet back to you. For curbside appointments, we ask all pets to wear a collar or harness that fits properly or be in a secure carrier. We do not want any pets loose on Monona Drive.

Drop-off Pet Appointments

We are still offering drop-off appointments. If you would like to drop-off your pet for their appointment and pick them up later in the day, we are happy to do that. Please note: Since your pet is staying with us for longer than the regular duration of an appointment, there is a hospitalization charge. Additionally, we have limited space for hospitalized pets. So please let us know you would like to drop-off your pet when you're scheduling your appointment.

Drop-off or Pick-up Items (Medications, Food, & Lab Samples)

Starting June 21, we will be allowing clients inside our clinic! However, masks will still be required at all times while in our facility and there will be a limit of up to 3 people in our waiting area. If our waiting area is full, please call us from outside at (608)222-9342.

If you would prefer curbside service, please call us at (608)222-9342 when you arrive. We will come outside to drop-off or collect your items.

Accepted Payments

At this time, we prefer that clients pay by check or card (Master Card, Visa, Discover, or American Express). We are still accepting cash, but please note we do not have a way to disinfect cash during transactions.

As the situation changes with COVID-19, so might our clinic hours and policies. Updates will be posted here or you can call us at (608)222-9342 with any questions. Thank you!