Effective October 19, 2020: Due to the recent surge of COVID-19 cases in our area, we have temporarily moved our services to curbside only. Only pets and staff are allowed in our clinic at this time. We are sorry for any inconvenience this may cause, but we feel this is the best option to ensure the health and safety of our staff and community. We hope to see you in-person soon! When you arrive at our clinic, please call us at (608)222-9342 so we may assist you.
Please wear a mask while interacting with our team in-person. Due to curbside appointments, this is only for a short period of time while we meet you outside to collect your pet and again when we bring them back out to you. This is also the case when you drop-off or pick-up items. If you cannot wear a mask, please have someone else bring your pet to the appointment who can wear a mask. Our team is wearing masks to protect our clients. Please wear a mask to protect our team. Thank you.
During a curbside appointment, you wait outside while we see your pet in our clinic. Please note: This is not a drop-off appointment. Please stay for the duration of your pet's appointment.
When you arrive for your appointment, please call us at (608)222-9342 to check-in. We will come out to get your pet as soon as we are ready to see them. If your pet is being seen by Dr. Miller for an exam, she will call you to discuss her exam findings and any concerns or questions you have during your pet's appointment. At the end of your pet's appointment, we will call you again to discuss payment. We are accepting cards over the phone or checks which we will collect when we bring your pet back to you. For curbside appointments, we ask all pets to wear a collar or harness that fits properly or be in a secure carrier. We do not want any pets loose on Monona Drive.
Drop-off Pet Appointments
We are still offering drop-off appointments. If you would like to drop-off your pet for their appointment and pick them up later in the day, we are happy to do that. Please note: Since your pet is staying with us for longer than the regular duration of an appointment, there is a hospitalization charge. Additionally, we have limited space for hospitalized pets. So please let us know you would like to drop-off your pet when you're scheduling your appointment.
Drop-off or Pick-up Items (Medications, Food, & Lab Samples)
When you arrive, please call us at (608)222-9342. We will come outside to drop-off or collect your items.
At this time, we prefer that clients pay by check or card (Master Card, Visa, Discover, or American Express). We are still accepting cash, but please note we do not have a way to disinfect cash during transactions.
As the situation changes with COVID-19, so might our clinic hours and policies. Updates will be posted here or you can call us at (608)222-9342 with any questions. Thank you!